Having nagged the family for one of these for ages I was over the moon to receive one last xmas. However on assembling the first one there was a piece broken off. The replacement arrived and I prepared my luxury bath, complete with bubbles glass of wine etc., only to find that rust leaked down the extending arm of the bath caddy. So unfortunately I have had to return the item again. The staff I spoke to were very helpful and pleasant on both occasions and the service couldn't have been more prompt. I received a full refund and I'm afraid I haven't been tempted to buy another. The dream is over.